IdeaHits processes account, project, and communication data to run the platform, manage orders, and support buyers and designers. This page summarizes how that information is handled.
We may collect contact details, account profile information, project briefs, package selections, support tickets, workspace messages, and order history.
Technical information such as browser data, device data, and usage logs may also be collected to improve security and platform performance.
We use account and project data to deliver services, manage orders, provide support, and improve the buyer and designer experience.
We may also use information to detect abuse, prevent fraud, and maintain platform integrity.
Account information is available to the account holder and, where relevant, to authorized internal admins managing CRM, support, and order operations.
Designers only see the project and account information needed to complete assigned work. CRM access is restricted to administrative workflows.
We retain records for operational, legal, accounting, and support purposes for as long as reasonably necessary.
You can request updates to your account information or ask questions about stored data by contacting support.