Ideahits help and support
Find the right answer without chasing it.
Get help with an active project, account, payment, refund, revision, design file, or new brief. Choose the route below so the right project context stays attached.
Choose a support route
What do you need help with?
Review progress, respond to a delivery, share feedback, pay a final balance, or download released files.
Create or review an account support request when the question needs the project and account history.
Read how refunds are reviewed before work, after design begins, and after final approval.
Tell us what you need, where it will be used, and when it is needed. Posting a brief is free.
Quick answers
Common project and payment questions.
When does my project begin?
After your brief and scope are confirmed, the standard project starts when the 60% deposit is paid. Some small tasks or specially agreed orders may use a different schedule shown before checkout.
When is the final 40% payment due?
The balance is due after you approve the final design and before source files, production files, and ownership deliverables are released.
Where should I leave design feedback?
Use the review and messaging tools inside the relevant project. Keep one organised set of comments per revision round so the designer can respond to the complete direction.
Why can I see a preview but not the source files?
Approved preview files can be available before final payment. Editable source files, production files, and ownership deliverables unlock after the final 40% balance is paid.
What happens if a final file has a technical problem?
Open account support and name the project, file, software, supplier requirement, and error. We will compare the delivered file with the agreed specification and arrange the appropriate correction.
How do I reset my password or access my account?
Use the Forgot password link on the login page. If the reset email does not arrive, check spam and then contact support from the email address used for your account.
Still need a person?
Send enough context for a useful answer.
Include your project reference, account email, the specific file or payment, and the outcome you need. Do not send card details or passwords.